How it works
Four steps.
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1. Send a free quote request
Fill out the short form and describe what the computer is doing. A screenshot or photo of the issue can help, but the form does not collect uploads. After we reply, you can send any images by email.
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2. Get a clear answer
We review the issue first and reply within one business day. If it looks like something we can help with remotely, we confirm the $75 flat session price and explain what to expect.
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3. Pick a time that works
After you approve the quote, we send a private booking link. You choose an open 60-minute appointment time and receive prep instructions.
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4. Connect via Quick Assist
At the appointment time, we use Microsoft Quick Assist. It is built into Windows 10 and 11, and Microsoft also offers it as a free app if it is missing. You can see everything we do and can end the session at any time.
Privacy and safety
We will not ask for your passwords, banking information, card numbers, or saved payment details. If a sign-in is needed during the session, you type it yourself. If anything ever feels off, end the session.